Bethesda has confirmed that there have been layoffs of staff working on The Elder Scrolls Online development team and customer support.
A company representative stated via email: “As is the norm for games of this type, we had ramped up a large workforce to develop a game of vast scale, and ramped up our customer service to handle the expected questions and community needs of The Elder Scrolls Online at launch. Now that we are nearly six months post launch, we have a thriving online community in a game that runs smoothly. We have adjusted staffing to meet the ongoing needs of the studio, which continues to operate with a large work force.”
It’s really no different than when, during the holiday season, big box stores gear up for the additional customer load by hiring seasonal employees – but that doesn’t mean it isn’t any harder on the people that had those jobs. Still, we find ourselves wondering about the future level of customer service. Bethesda assures that this won’t impact ESO or the team as it works on releasing future console versions. Bethesda also states they’re continuing to expand into international markets and develop new contact for existing PC players.
We haven’t really heard much out of Bethesda since our first initial impressions of The Elder Scrolls Online. To be frank, we weren’t impressed, and ever since the first post-launch hubbub died down, Bethesda’s latest Scrolls installment seems to have quickly faded into obscurity.
To those that are wondering when ESO will be free-to-play, you may want to hang on to your wagers just a bit longer. We think that decision will hinge on the success (or perhaps lack thereof) of ESO on consoles.
Ah, well. Time for an arrow to the knee.