Yet another apology from 343 Industries as Halo woes continue.

Halo: The Master Chief Collection screenshot

Despite patches, matchmaking for Halo: The Master Chief Collection‘s multiplayer modes is still proving to be spotty.

Following on from the previous apology, the head of 343 Industries – Bonnie Ross – has issued a fresh apology via Xbox Wire.

“I personally apologize for this on behalf of us all at 343 Industries,” Ross says. “Our team is committed to working around the clock until these issues are resolved.”

He goes on to say: “Our primary and continued focus is first on fixing the issues at hand.  Once we’ve done that, we will detail how we will make this right with our fans.”

“On the matchmaking front, we have encountered unexpected issues that were not apparent in our internal test environment and that have resulted in a frustrating experience, including long matchmaking times and low session success rates.  Within 343 Industries and Xbox, I can assure you that resolving these issues is our #1 priority.  We continue to partner with the Xbox platform team to analyze all data to make ongoing server-side adjustments to continually improve the matchmaking experience.  We are also preparing additional content updates that will address existing campaign, UI, and other issues to improve the overall experience.  With each update we will carefully analyze data to confirm that the improvements we’re seeing internally are also happening with fans at home.”

Whether or not this means that there will be some form of compensation coming to owners isn’t specified, though the tone of his statement could certainly be seen to infer that something could be on the way once the issues are resolved.

Despite the multiplayer problems, Halo: The Master Chief Collection remains an excellent choice if you’re an Xbox One owner this Holiday season. With Halos 1-4 all squeezed onto one disc, there’s more than enough single-player content to keep you occupied for a while, even if the 120+ multiplayer maps are proving a little troublesome right now.

Maddy Richards reviewed the single-player aspect of the game for us recently, concluding his assessment by saying: “If you own an Xbox One, then picking up Halo: The Master Chief Collection is a no-brainer. If you don’t, then this should be the release that convinces you to take the plunge. Far from being a simple rehash of what’s gone before, The Master Chief Collection is one of the first truly essential games to be released this Holiday season.”

Dale Morgan

Dale Morgan

Founder, Editor in Chief
When Dale isn't crying over his keyboard about his never-ending workload, he's playing games - lots of them. Dale has a particular love for RPGs, Roguelikes and Metroidvanias.
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